Privacy policy

Dear visitors to the our website, protecting your personal data is very important to us. The following information explains which data we collect and process in connection with the use of our website or the webpages accessible via it.


1. Who is responsible for data protection on this website?

The following information will explain to you how we gather and use your data. zooplus SE (hereafter “zooplus”) at Sonnenstrasse 15, D-80331 Munich is responsible for the processing of personal data in the context of customer service usage. Our Data Protection Officer can be reached by email at You can find more information here.

2. Which data is processed on our website?

When you visit our website your web browser sends various data to our servers. This serves only to optimise the technology, configuration and stability of our website as well as the system security. We gather log file data, including IP addresses.

3. Do we use cookies on the website?

Yes, various cookies are used on our website. Detailed information on how they work, how you can delete them or prevent them from being stored, can be found in our Privacy Information and in the Preference-Centre.

4. Do we use web analytics tools on our website?

Yes, we work with various service providers to design and optimise our website, in line with our requirements. Detailed information about these service providers, the functionality of the analysis tools and how you can deactivate these tools can also be found in the Preference-Centre.

5. Do we pass your daat on to third parties?

No. We will never pass your data on to unauthorised third parties. Furthermore, we guarantee that we have contractual agreements with all external providers.

6. Who do I contact if I have a query?

Please contact if you have any questions about data protection.

Data protection information

1. Scope and definition

The purpose of this data protection declaration is to provide information about which personal data is collected via the Matina websites and for what purpose it is processed. In as much as we link to other pages, we have neither influence nor control over the linked content nor the respective data protection regulations. We recommend that you check the privacy policies on the linked web pages to determine whether and to what extent personal data is collected, processed, used and made accessible to third parties.

2. Which personal data do we process?

a) Creation of so-called logfiles

When you call up ourwebsite, we gather so-called access data, which includes the IP address, and stores it in a log file. This log file also stores the name of the web page you requested, the retrieved file, the date and time of retrieval, the amount of data transferred, a notification of successful retrieval, the browser type and version, the operating system, the so-called referrer URL (the previously visited page) as well as the requesting provider.
Legal basis: GDPR Article 6, (1) (f)

b) Cookies & Pixels

In addition to the log files, so-called cookies and similar technologies (e.g. pixels) are used when you visit our website and use the services that can be accessed via it. Details on the cookies and technologies used when using our website, length of storage and information on how you can delete the data collected can be found in the Preference-Centre. Please note that a general deactivation of cookies may lead to functional limitations of our website. We differentiate between the following types of cookies.

Necessary (technical) Cookies

Certain cookies are necessary for the functioning of the website and cannot be deactivated in your system. Please go to the Preference-Centre for further information.
Legal basis: GDPR Article 6, (1) (f)

Performance Cookies

These cookies enable us to analyse the visits to our website shop in order to measure and improve the performance of our website. All information collected by these cookies is aggregated and therefore anonymous. Please go to the Preference-Centre for further information.
Legal basis: GDPR Article 6, (1) (a)

c) Contact, Customer Service

Please see the Privacy Policy in relation to contacting Customer Care.

3. Your data processing rights

You have the right to request confirmation from zooplus at any time as to whether we are processing your personal data and the right to receive information about this personal data. You also have the right to correct, delete and restrict data processing, as well as the right to object to the processing of personal data at any time, or to revoke your consent for data processing at any time or to request the transfer of data. All requests for information, revocations or objections to the processing of data should be sent by email to the contact details stated in the imprint. In addition you have the right to complain to a supervisory authority in the event of data protection violations.